Support
HMC provides total customer satisfaction. We believe the best way to accomplish this is to provide training, technical support, and applications support for as long as a customer owns a product. This extended support is offered at no additional charge to the customers. Our approach to total customer satisfaction allows us to stay in close contact with the customer to make sure the customer needs are met or exceeded.

Training
Customers are provided training at time of installation of the product. Further training can be requested at any time during the life of the product and we will provide this additional training on a coordinated schedule basis.

Technical Support
While many technical questions concerning a product are covered in the technical manuals, it is often much faster for a customer to contact us for assistance. Most often a solution is rapidly provided via mobile telephone.

Applications Support
Often a customer's testing requirements change when an unexpected new application develops. HMC can be contacted to assist in instrument-specific requirements. Often, no additional hardware or software is required.


Office Telephone Number: 925-292-8698
Telefax Number: 925-449-4951
Mobile Telephone Number: 925-963-7164
Email: jhanson@hmcanalytical.com
Skype: jhansonlvk
Website: www.HMCAnalytical.com